Cancellation under the Consumer Contracts Regulations

If you are a consumer and make a course booking or pay a deposit via our website or by telephone, you have a legal right to cancel a Contract under the Customer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within the period defined below.

During the relevant period if you change your mind or for any other reason you decide you do not want to enrol on a course, you can notify us of your decision to cancel the contract and duly receive a refund. Advice about your legal right to cancel the contract under these regulations can be obtained from your local Citizens’ Advice Bureau or Trading Standards office.

If you exercise your legal right to cancel under the Consumer Contracts Regulations, you will duly receive a full refund of the price you paid when booking. This will be refunded back to the original payment method.

We aim to process the refund straight away, it then takes 5-10 days for you to see it in your account.

Your legal right to cancel a Contract starts from the date when a booking is made which is when the contract between us is formed. You have 14 (fourteen) calendar days in which you may cancel the booking, starting from the day after the day when the booking is made. If the period ends on a Saturday, Sunday or public holiday then the period is extended to the next working day.

If you choose to start your course within the 14 day cancellation period then your legal right to cancel is as follows:
• If your course has both started and ended during the cancellation period then your legal right to cancel will not apply.
• If your course has started within the cancellation period but is due to end after the cancellation period then your legal right to cancel still applies. However you will have to pay a proportion of the course fee which will based on the total price of the course.

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